IPPS-A Help Desk
Please submit a CRM Case in the system to the IPPS-A Help Desk with as much information as possible.
Online/Mobile Help Center
1. Login to IPPS-A.
2. Click the “IPPS-A Help Center” tile.
2a. For FAQs, enter a keyword into the top search field.
2b. To create a help ticket (known as a case), click on “Create a Case.”
Or call us at:
IPPS-A Toll Free Number: 1-844-474-7772
Effective Friday, 30 June 2023
Monday through Friday: 7 a.m. ET to 12 a.m. ET
Saturday and Sunday: 7 a.m. ET to 7 p.m. ET
Leave a voicemail after hours for follow up the next business day.
Email Help Desk Inquiries:
If you are not having technical issues and would like to contact the IPPS-A team for more information, or have a question about IPPS-A and do not currently have system access, fill out the following form and the team will respond as soon as they are able.
2521 S Clark St., 7th Floor
Arlington, VA 22202
Media Inquiries: If you are a member of the media and would like to inquire about the IPPS-A program, please email: firstname.lastname@example.org.
Change Champion Network
For regular briefs by the IPPS-A program on the most up-to-date information and resources for sharing information with respective commands, email IPPS-A to become a Change Champion.
DoD Privacy Program